Tynnaia Debarros

General Manager @Dunkin'

Coordinated daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Responded efficiently and accurately to customer complaints • Regularly review product quality and research new vendors • Organized and supervised shifts • Appraised staff performance and provide feedback to improve productivity • Ensured compliance with sanitation and safety regulations • Managed restaurant’s good image and suggest ways to improve it • Controlled operational costs and identify measures to cut waste • Created detailed reports on weekly, monthly and annual revenues and expenses • Promoted the brand in the local community through word-of-mouth and restaurant events • Recommended ways to reach a broader audience (e.g. discounts and social media ads) • Trained new and current employees on proper customer service practices • Implemented policies and protocols that will maintain future restaurant operations