Ty McCullough
SHI AWS Customer Success Specialist | 3x AWS Certified
- Role
- Aws Customer Success Specialist at SHI International Corp.
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ty McCullough
Passionate about leveraging technology to drive business success, Robust background in IT, particularly in VMware virtualization, IT eco-systems, cloud computing, and specialized in Amazon Web Services. I thrive on empowering organizations to navigate their IT journey effectively.My expertise is underpinned by a series of certifications, including AWS Solutions Architect Associate, AI Cloud Practitioner, Certified AWS Cloud Practitioner, and Migrations. These credentials attest to my commitment to staying at the forefront of technological advancements and ensuring I deliver correct solutions to my clients.My mission: to partner with clients, understanding their unique needs, and collaborating to craft tailored IT solutions that drive success. By enabling customers throughout their IT journey, I aim to foster enduring partnerships delivering value and innovation every step of the way.
Experience
Aws Customer Success Specialist
Mar 2022 — Present · Austin, TX, US
SHI has transformed from a $1 million \"software only\" regional reseller into a $11+ billion global provider of information technology products and services. Dynamic, scalable, innovative solutions delivered with world class customer support have made us the complete hardware, software and IT solutions provider we are today.Driven by the industry\'s most experienced and stable sales force and backed by software volume licensing experts, hardware procurement specialists, and certified IT services professionals, SHI delivers custom IT solutions to Corporate, Enterprise, Public Sector, and Academic customers. With over employees worldwide, SHI is the largest Minority/Woman Owned Business Enterprise (MWBE) in the U.S. and is ranked 19th among Everything Channel\'s VAR 500 list of North American IT solution providers.Under the guidance of our current ownership for over 30 years, SHI has experienced tremendous growth in size and scope without merger or acquisition. Remaining focused on the job at hand has allowed us to forge long-term relationship with clients and partners, who remain our most loyal and ardent supporters. The most important metric by which success can be measured is the rate at which we retain our customers. SHI boasts a 99% customer retention rate, ranking among the highest in our industry.
Education
Rawls College of Business at Texas Tech University
Bachelor of Business Administration (B.B.A.)
2009 — 2013
Skills
- Cold Calling
- Social Media
- Event Planning
- Account Management
- Direct Sales
- Teamwork
- Research
- Sales Process
- Lead Generation
- Nonprofits
- Microsoft Excel
- Powerpoint
- Adobe Photoshop
- Salesforce.com
- Public Speaking
- Management
- Team Building
- Editing
- Sales Operations
- Customer Service
- Email Marketing
- Teaching
- Time Management
- Solution Selling
- Leadership
- Microsoft Word
- Cloud Computing
- Fundraising
- Data Analysis
- Software as a Service (Saas)
- Business Development
- Golf
- Public Relations
- Project Planning
- Microsoft Office
- Sales
- Mass Communication
- Social Networking
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