Tyler Sterling
Senior Program Manager
- Role
- Senior Program Manager - Ai Ml Systems at Sling TV
- Location
- Englewood, CO, US
- LinkedIn followers
- 500 followers
About Tyler Sterling
Highly accomplished Senior Program and People Manager with 20+ years in technology and…
Experience
Senior Program Manager - Ai Ml Systems
Jan 2023 — Present
Strategic leader delivering significant cost savings and efficiency gains through innovative error management systems and AI-driven solutions- Developed and implemented a new error code system, deflecting over 15% of contacts to self-service, resulting in hundreds of thousands of dollars saved with millions more in projected future savings- Designed an error reporting system that leverages multiple systems like New Relic, Conviva, and Jira to enable teams to identify and address potential issues proactively- Spearheading the adoption of an AI/ML-powered error reporting system, with a focus on a tool agnostic ingestion model. This initiative has achieved significant reductions in issue response times across numerous systems, and departments.
Education
Metropolitan State University of Denver
Bachelor of Science (B.S.), Aeronautics/Aviation/Aerospace Science and Technology, General
2013 — 2019
High-Tech Institute
Associate of Science (A.S.), Computer Networking and Security
2005 — 2007
Trumansburg High School
Regents Diploma
2001 — 2005
Skills
- Computer Hardware
- Dns
- Vpn
- Windows 7
- C#
- Troubleshooting
- Simulations
- Dhcp
- Os X
- Windows Xp
- Project Management
- Network Administration
- Servers
- Microsoft Office
- System Administration
- Cloud Computing
- Help Desk Support
- Sharepoint
- Html
- Software Installation
- Linux
- Microsoft Exchange
- Vmware
- Product Management
- Engineering
- Networking
- Technical Support
- Active Directory
- Xp
- Windows Server
- Hardware
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