Tyler Shirtz

Front Desk Representative @Renaissance Ross Bridge Golf Resort and Spa

Birmingham, AL, US

Greet and welcome guests upon arrival and departure.• Assist guests with check-in and check-out procedures efficiently and courteously.• Respond to and coordinate all guest requests for special arrangements or services, such as dining reservations, golf bookings, massage appointments, and other activities to enhance their stay.• Provide information about hotel services, features, and room amenities to guests.• Handle guest complaints and concerns promptly and professionally, ensuring guest satisfaction.• Anticipate guests\' needs and offer proactive solutions to ensure a seamless and enjoyable experience.• Maintain clear and effective communication with guests, management, and other team members.• Collaborate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly and accurately.• Relay important information to guests regarding hotel policies, local attractions, and transportation options.• Manage phone calls, emails, and reservations efficiently. • Maintain accurate records of guest information, payments, and special requests. • Process payments, handle cash transactions, and balance the cash drawer at the end of each shift. • Monitor room availability and ensure optimal occupancy levels. • Assist in maintaining the cleanliness and organization of the front desk area.