Tyler Parks
Lead IT Support Engineer @Barstool Sports
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WORK HISTORY
Lead IT Support Engineer @Barstool Sports
NJ, US
2 Ongong private contracts with Ringwood Dental Studio, and Steve\'s Market• Spearheaded the complete rebuild of internal and on-premises devices/systems to ensure user sustainability and prevent future issues• Provide expert consulting for future projects to optimize client workflow• Developed and implemented a Q&A sheet to address common technical support issues, significantly reducing ticket traffic• Offer 24/7 support both remotely and on-site, ensuring client comfort and minimizing system downtime• Conduct thorough troubleshooting to reduce incident recurrence• Diagnose and resolve hardware issues within an average of 2 hours, enhancing client trust and satisfaction
EDUCATION
DeVry University
Associate of Science - AS
ABOUT TYLER PARKS
Currently contributing to seamless operations through IT support, asset management, and…
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