Tyler Nesbitt

About Tyler Nesbitt

I build the operational infrastructure that makes customer-facing organizations run — forecasting models, performance frameworks, rhythm-of-business cadences, and the cross-functional programs that turn strategy into execution.Over the past decade I\'ve worked at the intersection of strategy and operations across management consulting (PricewaterhouseCoopers) and enterprise B2B SaaS (Highspot), partnering with senior leadership to solve complex business problems and scale organizations through rapid growth. My work spans renewals forecasting and churn intervention, KPI architecture, operating model design, and large-scale program management — including M&A integrations across Fortune 50 clients and a customer migration delivered in under six months.Most recently I\'ve served in a Chief of Staff-adjacent capacity to a VP of Customer Success, co-owning strategic initiatives, onboarding programs, and cross-functional alignment across CS, Sales, Product, and Finance. I\'m energized by ambiguous 0-to-1 problems and the operational rigor required to scale what works.Numbers that reflect the work:$60M+ ARR team, 102% retention, 142% expansion, 10/11 reps at quota.

Experience

1. Chief of Staff, Senior Manager Customer Strategy and Operations

   Highspot

   Feb 2025 — Present · Seattle, WA, US

   Report directly to the VP of Customer Success, Services, and Support, serving as a key strategic and operational partner to support our customers and 150+ person division. Key responsibilities include- Shaping and executing strategic initiatives that align with customer and business results- Streamlining cross-functional processes to improve efficiency and scalability - Enabling leadership effectiveness through operational planning, KPI tracking, and decision support- Partnering with sales, marketing, product, and operations to deliver for our customers- Driving alignment between executive vision and front-line execution

Education

• University of Washington

  Bachelor of Arts (B.A.), Business Administration with focuses in Finance and Information Systems

  2011 — 2015

Skills

• Highly Self-Motivated
• Microsoft Office
• Microsoft Excel
• Team-Oriented
• Communication
• Leadership
• Volunteering
• Social Media
• Articulate Communicator
• Social Networking
• Exceptional People Skills
• Management
• Microsoft Word
• Fundraising
• Exceptional Public Speaker
• Teamwork
• Research
• Public Speaking
• Time Management