Tyler Watson

Manager of Customer Training & Onboarding at Geoforce, helping SaaS companies develop onboarding and training for their end users.

Role: Manager of Customer Onboarding & Training at Geoforce
Location: Dallas, TX, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Tyler Watson

At Geoforce, my focus lies in revolutionizing the client onboarding process for SaaS…

Experience

Manager of Customer Onboarding & Training
Geoforce
Nov 2022 — Present
Spearheaded the development and optimization of the Client Onboarding Process across multiple software platforms, including Track & Trace, Geotab, and Trakopolis.Oversaw the implementation and enablement of new client accounts across the US and Canada.Administered Gainsight to design and automate onboarding workflows, establishing KPIs and clear success criteria for client onboarding.Served as Salesforce Admin to efficiently track onboarding progress and performance.Delivered live, one-on-one client training sessions, averaging over 5 sessions per week.Created comprehensive training materials, including videos and resources for both new and existing clients.Managed the internal Learning Management System (LMS), enhancing employee training and development programs.

Education

Dallas College
Business, Management, Marketing, and Related Support Services
2016 — 2020

Skills

Creative
Compassion
Hospitality
Leadership
Teamwork
Microsoft Office
Apple Software
Photoshop
Customer Service
Customer Satisfaction
Customer Relations
Test Driven Development
Success Driven
Google Products
Communication
Ms Office
Apple Products
Fitness Industry
Management
Fitness Instruction
Public Speaking
Sales
Microsoft Word

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