Tyler Cuddeback

About Tyler Cuddeback

I am a Learning & Development professional and community engagement strategist dedicated…

Experience

1. Software Training Specialist

   Corelation, Inc

   Nov 2024 — Present · San Diego, US

   KeyStone System Knowledge & Delivery:• Contribute to the design of new training programs and courses for Users with regards to KeyStone. Ensure delivery and learning environment is adapted to each clients’ needs, whether onsite or remote. Contribute ideas to enhance the client’s overall training experience.• Develop and maintain an understanding of the KeyStone product. Keep abreast of all enhancements and changes by reading Release Notes promptly and in detail.• Ensure current procedures and processes are being followed. Utilize and direct clients to the most recent documentation on Confluence.Client Support:• Design and deliver customized training based on products, services and interfaces used by each client, utilizing all training delivery methods. Instruct, support and coach students in developing their knowledge of KeyStone. Inform credit union management of areas of development for students.• Create and maintain client training schedules. Upload training related materials to client Confluence space. Meet all training related project plan deadlines; if unable to, communicate to manager prior to deadline. • Instruct clients to perform setup of training related items on the KeyStone database and monitor client progress. Keep the System Configuration Checklistcurrent.• Travel as business needs dictate. Develop strong relationships with each client and communicate feedback or concerns to manager promptly. • Support monthly client Webex training. Keep abreast of supporting documentation on Confluence, including internal Software Training Specialist procedures.Other Duties:• Deliver and participate in Corelation’s Onboarding and Readiness Employee (CORE) Program until teachbacks are completed.• Offer ideas to improve internal or client facing documentation.• Perform other related duties as required and assigned.

Education

• Elmira College

  Bachelor of Science in Business Administration, International Business & Marketing

  2010 — 2014

Skills

• Event Planning
• Higher Education
• Video Editing
• Social Media
• Digital Photography
• Time Management
• Leadership
• Management
• Nolij
• Chinese
• Microsoft Office
• Social Networking
• Social Media Marketing
• Photography
• Research
• Marketing
• Video Production
• Powerpoint
• Editing
• Team Leadership
• Event Management
• Technolutions / Slate
• Public Speaking