Tyler Harbaugh

Senior Customer Success Manager @WalkMe

San Francisco, CA, US

Own relationships across a portfolio of strategic and enterprise customers, driving long-term digital adoption strategy, business value realization, and executive alignment-Lead executive-level engagements and Executive Business Reviews focused on transformation outcomes, ROI storytelling, and roadmap alignment-Shape customer digital adoption strategies by aligning WalkMe capabilities to enterprise initiatives, change management efforts, and business priorities-Partner closely with Account Executives and Renewal Managers to influence account strategy, growth planning, and long-term customer vision-Develop and evolve strategic Success Plans that connect customer objectives to measurable outcomes, adoption maturity, and future-state vision-Act as a trusted advisor to senior leaders, Decision Makers, and Economic Buyers, guiding platform strategy and best-practice digital adoption at scale-Proactively assess customer health, organizational change, and adoption maturity to identify risk and opportunity across the account lifecycle-Represent the voice of the customer internally, influencing product direction, go-to-market alignment, and the overall customer experience

California State University, Chico

Bachelor of Arts, Journalism, Public Relations, Marketing