Tyler Kelly

About Tyler Kelly

With over 15+ years of experience in the IT industry, I have had the privilege of gaining enriching expertise that I am eager to share with others. My journey has honed my skills in customer service, oral communication, and problem-solving, allowing me to excel in assisting users with their IT needs, both in person and through remote tools.Building strong relationships that foster productivity is something I take pride in, as it enables me to deliver effective solutions tailored to individual needs. I approach every task with diligence and proactivity, ensuring that issues are resolved promptly and efficiently.Having supported Windows and Mac hardware in an enterprise setting, I believe my current and past experiences equip me for the role I’m applying for. However, my hunger for growth in the IT field goes beyond my existing expertise. I am determined to explore and embrace new technologies, continuously expanding my skillset to stay ahead in this ever-evolving industry.I see myself as a laid-back individual with a great sense of humor, fostering a positive work environment that brings out the best in both myself and my colleagues. If given the opportunity, I am enthusiastic about contributing my knowledge and experience to make a meaningful impact in the world of IT.

Experience

1. IT Systems Administrator

   KPFF Consulting Engineers

   Jan 2024 — Present · Seattle, WA, US

   Resolved complex technical issues, reducing average resolution time by 20% through in-depth analysis and efficient issue isolation; managed issue lifecycle via JIRA ticketing system.Administered VMware environments (VM creation, server provisioning) and performed comprehensive system/software upgrades, including patching servers, network infrastructure, and virtual machines with PDQ Inventory and Deploy, leading to 15% fewer security vulnerabilities and 10% less system downtime.Administered and maintained Local Area Networks (LANs) and Wide Area Networks (WANs), leveraging Fortinet hardware and software, including FortiGate firewalls and FortiClient for VPN access. Actively managed Ubiquiti switches and access points.Supervised comprehensive IT asset inventory for business software and hardware using PDQ Inventory (Windows) and JAMF (Mac); oversaw device enrollment and application deployments within JAMF MDM.Enhanced IT infrastructure security and efficiency by implementing managed detection and response (MDR) protocols on endpoints using FortiClient and Huntress.Provided dedicated IT support across multiple internal office environments (1 on-site, 3 off-site), serving 160+ users and interns, consistently achieving 95% user satisfaction ratings and reducing support ticket volume by 20% through proactive solutions.Oversaw and supported Microsoft 365 (O365) and Azure environments, with administrative oversight of Microsoft Teams, Exchange, SharePoint, Entra ID (formerly Azure AD), and Defender.Developed and deployed Python and PowerShell scripts to automate IT operations, reducing manual effort by 8+ hours per week for tasks such as user on boarding/off boarding, software installations, and printer support.

Education

• Columbia Falls High School

  Diploma, Computers and Technology

  2002 — 2003

• Chico High School

  Diploma, Computer and Information Sciences and Support Services

  1999 — 2002

• Free Code Camp

  Full Stack Web Development Certification, Computer Software Engineering

  2019 — 2020

Skills

• Troubleshooting
• Xp
• Windows 7
• Computer Hardware
• Operating Systems
• Mac Os X
• Blackberry
• Iphone
• Ipad
• Technical Support
• Os X
• Active Directory
• Windows Xp
• Help Desk Support
• Software Installation
• Hardware
• Laptops
• Information Technology
• Windows
• Computer Maintenance
• Virtual Private Network (Vpn)
• IT Operations
• Routers
• Dynamic Host Configuration Protocol (Dhcp)
• Customer Support
• Computer Repair
• Documentation
• System Administration
• Networking
• Computer Security
• Servers
• Domain Name System (Dns)
• Html5
• Css
• Wordpress