Tyler Deemer-Berdux
Product Manager at Capital One
- Role
- Product Manager - Enterprise Payment Platforms at Capital One
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
Experience
Product Manager - Enterprise Payment Platforms
Apr 2022 — Present · Philadelphia, PA, US
Directed the multi-year Checks Processing modernization roadmap, leading group of 6 Product Managers and 25+ developers• Orchestrated Inclearing and Remote Deposit Capture channel migrations, half of total check volume, onto newly built platform• Introduced in-house Machine Learning models for check image scoring, running with 50% better accuracy than vendor solution• Optimized the check image storage strategy, prioritizing and delivering features across the enterprise, including the seamless rollout of back-end tokenization for data safety of thousands of internal users and millions of customers via web and mobile• Coached and motivated new-to-Product, rotating, and tenured associates in formal mentor programs and People Leader roles• Established regular call-listening practices, customer feedback reviews, NPS, and monitoring to quickly iterate on customer pain points, using a data-driven approach and hackathons to reduce complaints and incidents in the space by over 30% YoY
Education
The George Washington University
Master's Certificate, Business Analysis
2012 — 2013
Penn State University
Bachelor of Arts (B.A.), Media Studies, International Communications
2008 — 2012
Penn State University
Minors in International Business and International Relations
2008 — 2012
City St George’s, University of London
Study Abroad, International Business, Communication, and History
2010
Penn State University
Bachelor of Science (B.S.), Management Information Systems
2008 — 2012
Skills
- Agile & Waterfall Methodologies
- Business Analysis
- Requirements Analysis
- Information Systems Project Management
- Integration
- Business Systems Analysis
- Interview Preparation
- Recruiting
- College Recruiting
- Scrum
- Databases
- Project Management
- Vendor Management
- Teradata Sql
- Process Improvement
- Analysis
- Teradata Data Warehouse
- Sql
- Business Process Improvement
- Sdlc
- Information Technology
- Financial Services
- Agile Methodologies
- Microsoft Sql Server
- Microsoft Excel
- Behavioral Interviewing
- Credit Cards
- Kanban
- Sap
- Microsoft Office
- Credit Card Transaction Processing
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