Tyler Binnie

About Tyler Binnie

Information Technology and Service Management Professional, DevOps and Cloud enthusiast, and Major Incident Management Team Leader.Dedicated hands-on Major Incident Management Team Leader who helps guide high performing technical resolver teams while providing clear, concise informational updates to Leadership.A diverse background in Enterprise Applications and Infrastructure across Food and Beverage, Health & Beauty, and Education sectors. Expertise in:• Leading Technical Resolver Teams to successful outcomes reducing overall MTTR.• Motivating and Leading Teams through business transformations• Consistent Cross Training of Team Members of new technologies and processes.• Highly technical: SAP ERP Applications, Boltons, and underlying infrastructure.• PenTest Remediation Team Leader – Leading 9 Technical Towers to remediate security issues identified by external audits.• SAP/Bolton Product Ownership and Management• Sandbox -> Production Change Ownership, Management, and Implementation

Experience

1. SAP Basis Administrator

   Capgemini

   Sep 2014 — Present · Atlanta, AZ

   Client: CONA Services (A Coca-Cola System IT Services Company)- Atlanta, GA • Major Incident Management Team Lead - led a globally dispersed team of 10 to organize and guide 31 Resolver Towers across Infrastructure and Development organizations to provide timely remediation of Client Production Down Situations.• After implementing the Major Incident Management Process, the MTTR has reduced by 50%.• Worked with Client to expand the Major Incident Management Procedure to also include Application/Functional related Major Incidents.• Dedicated to transferring Client Infrastructure related knowledge and history to the globally based team to improve the quality of the team’s communication and leadership in the event of a Major Incident. • Boltons Team Lead – Led a team of 4 responsible for the maintenance and operations of 13 Bolton Products over 8 landscapes.• PenTest Remediation Team Leader - Responsible for leading technical resolver teams to the successful remediation of External Auditor Identified Security issues in the client environment in both application and infrastructure.• Production and Project Support for SAP Bolton’s across 8 Landscapes• Daily System Health Checks• Standardized BSI Cyclic updates.• Upgraded BSI Apache, Tomcat Instances• Trillium Upgrades ( Version 14 to 15.2 | Version 15.2 to 15.5)• Aided/Lead internal DNS cutover to new DNS servers from Bluecat Appliances • SAP Solution Manager 7 Upgrade from SP 6 to SP13 to enable SAP Dashboard Functionality• Scripted Bolton stop/start scripts• SAP LVM configuration for Bolton stop/start• Maintenance Weekend Planning, Participation, and Administration• Sandbox → Production Change Ownership, Management, and Implementation• Production Support On-Call Rotation• Responsible for Day to Day Operations and End User Support of Boltons across 8 landscapes• Installation of Hyland Performance landscape• SQL Server Performance Tuning Standardization across 76 SQL Server Instances.

Education

• Okanagan University College

  Associates Degree, Computer Information Systems

  1996 — 2000

Skills

• Erp
• Java
• Sap R/3
• Data Warehousing
• Mysql
• Software Development
• Software Project Management
• Abap
• Itil
• Perl
• Process Improvement
• Disaster Recovery
• Manufacturing
• Dns
• Integration
• IT Strategy
• Enterprise Architecture
• Active Directory
• Unix
• Hp-UX
• Sql
• Linux
• Vmware Esx
• Vendor Management
• Sap Netweaver
• Business Intelligence
• Application Servers
• Agile Methodologies
• Webmethods
• Data Center
• Sap Erp
• Javascript
• Sap
• Project Management
• Databases
• Sharepoint
• Business Analysis
• Sdlc
• Solution Architecture
• Microsoft Sql Server