Tyler Betts

About Tyler Betts

I am a Customer Experience & Digital Transformation Leader (CCXP certified) with 15+ years of experience building customer-first cultures and driving measurable business outcomes. I help organizations turn voice-of-customer insights into action that increases satisfaction, retention, and revenue.What I bring:CX Strategy: Led Allegion’s first global advocacy program, unifying metrics across regions and contributing to a +6 NPS increase in one year.Digital Transformation: Directed CRM, CCMS, and Marketing Automation rollouts adopted globally enabling measurable gains in sales and service efficiency.Customer Care Leadership: Managed a 75+ person call center team at ESM, a Xerox Company, launching the first inbound university support program and achieving 80% of calls answered in 30 seconds.Human-Centered Design: Embedding journey mapping, personas, and service blueprints into strategies that drive empathy, alignment, and real change.I believe the best organizations empower every employee to own the customer experience — and I’ve built programs that make that happen.

Experience

1. Customer Program Manager

   TRG

   Jan 2026 — Present · US

Education

• Bowling Green State University

  None, Mathematics

  2004 — 2006

• Ohio Northern University

  BS, Mathematics

  2000 — 2004

Skills

• Coaching
• Data Analysis
• Leadership Development
• Event Planning
• Help Desk Support
• Help Desk Management
• Customer Service
• Microsoft Office
• Sales
• Call Center Management
• Program Management
• Call Center
• Staff Development
• Employee Training
• Help Desk Implementation
• Teaching
• Social Media
• Team Leadership
• Training
• Strategic Planning
• Management
• Leadership
• Team Management
• Call Centers
• Microsoft Excel
• Public Speaking