Tyler Aird

About Tyler Aird

As an experienced IT Operations & Systems Engineer with over 8 years in the SaaS and technology landscape, I thrive on solving complex challenges while delivering exceptional customer experiences. My expertise spans across various operating systems, with the majority being focused on Apple devices and Jamf’s product portfolio (including Jamf Pro, Jamf Connect, Jamf Protect, and Jamf Security Cloud), where I help organizations install, troubleshoot, and integrate solutions that enhance security and operational efficiency.With a deep technical background and hands on experience in Professional Services, Technical Support, and Customer Success, I am passionate about optimizing the performance, reliability, and security of customer environments. I take pride in tailoring solutions to meet customer needs, fostering strong relationships, and ensuring successful onboarding and long-term satisfaction.As a Security Subject Matter Expert (SME) for Jamf\'s Professional Services team, I focus on leveraging security best practices to ensure client environments are robust and protected. My role allows me to continuously expand my knowledge, stay curious, and be at the forefront of emerging technologies, such as Zero Trust Network Access (ZTNA), which I spoke on at JNUC 2024.I\'m driven by a commitment to growth, for both myself and the teams I lead. My goal is to ensure our customers\' success while driving continuous improvement and innovation within IT operations.Key Strengths:Jamf: Jamf 100 Certified| Jamf 200 Certified | Jamf 300 Certified | Jamf 370 Certified | Jamf Product Portfolio (including Jamf Pro, Jamf Connect, Jamf Protect & Jamf Security Cloud)Technology: Data Migration | Network Infrastructure | Diagnostics | Packaging | Patch Management | Security | AWS | MacOS, iOS, VisionOS, Linux, Android, Windows, Redhat Ubuntu | Cybersecurity | Web Applications | API | MySQL | Bash/Shell Scripting | Google | LDAP | Azure AD | Okta | SSO | OS Updating | VPP | EntraID | Server Infrastructure | Kubernetes | RDC EC2Sales: Account Management | Training | Prospecting | Demonstration & Trial Optimization | Negotiation | ManagementCustomers: Loyalty | Retention | Time Management | Service | Document Creation | Case Management | SLAsLeadership: Organizational Strategy | Strategic Planning | Project Management | Team Development | Culture

Experience

1. Senior Customer Success Engineer

   Jamf

   May 2025 — Present · Eau Claire, WI, US

   As a trusted advisor within the risk mitigation team, I partner closely with enterprise customers to proactively identify, assess, and remediate issues that pose operational, security, or compliance risks across their Apple deployments.Leveraging deep technical expertise in macOS, iOS/iPadOS, tvOS, visionOS, Android Management, mobile device management (MDM), and SaaS integrations, I guide customers through high-stakes escalations, root cause analysis, and complex workflows—ensuring alignment with best practices and organizational goals.My role spans:Delivering strategic guidance to reduce long-term technical debtLeading cross-functional collaboration with engineering, product, and support to resolve systemic issuesDriving adoption of preventative tooling, automation, and configuration standardsCommunicating risk insights and actionable recommendations to both technical teams and executive stakeholdersWith a customer-first mindset, I help organizations navigate the intersection of usability, security, and operational resilience—ultimately strengthening their confidence and success with Apple in the enterprise.

Education

• Capella University

  Bachelor of Science - BS, Information Technology

  2018 — 2020

• Western Governors University

  Bachelor of Business Administration (BBA), Information Technology

  2016 — 2020

Skills

• Product Marketing
• Mobile Devices
• Competitive Analysis
• Business Development
• Market Research
• Marketing Strategy
• Telecommunications
• Sales Management
• Management
• Wireless
• Mobile Technology
• Mobile Communications
• Consumer Electronics
• Multi-Channel Marketing
• Sales
• Marketing
• Solution Selling
• Direct Sales
• Team Leadership
• Merchandising
• Time Management
• Employee Training
• Microsoft Office
• Team Building
• Planograms
• Powerpoint
• Social Media
• Leadership
• Customer Service
• Customer Satisfaction
• Retail
• Sales Operations
• Retail Sales
• Customer Experience
• Account Management
• Customer Retention
• Training
• Sales Process
• Teamwork
• Microsoft Excel