Tyler Walters

Guest Experience Manager @Allegiant Stadium

Las Vegas, NV, US

Recruit, hire, and manage a 100+ person team for 40+ high-profile events each year, including Super Bowl and WrestleMania 41, at a dynamic, stadium• Facilitate Raiders’ Playbook Orientations for employees, providing education on policies, safety, logistics, and service strategies to create a positive, seamless experience for both teammates and guests• Collaborate cross-functionally to develop and implement staffing strategies for 500+ frontline staff, while maintaining an operating budget of per event• Review guest feedback to drive process improvements, ensure timely responses to inquiries, and maintain accurate records for key stakeholders• Act as the primary liaison for external vendors to plan and execute event-related accessibility and auxiliary services• Established and maintain a sensory room to provide an inclusive, therapeutic space aligned with industry standards• Lead staff briefings to reinforce service standards and expectations, ensuring consistent, high-quality interactions that enhance the overall guest experience• Oversee staff credentialing and handle payroll processing using scheduling software

Georgia Southern University

Bachelor's Degree, Sport Management