Tyler S.
Strategic Customer Success Manager | Cybersecurity, IT & Telecom
- Role
- Customer Success Manager at Global Cti Group
- Location
- Bakersfield, CA, US
- LinkedIn followers
- 500 followers
About Tyler S.
As a Customer Success Manager with a foundation in cybersecurity and communications, I help California-based organizations improve resilience and performance through secure, scalable technology solutions.With over four years of experience across cybersecurity, account management, and IT strategy, I work across the full client lifecycle to retain and expand relationships. I translate technical complexity into business-aligned decisions spanning managed IT, telecommunications, cybersecurity, and emergency communications.
Experience
Customer Success Manager
Jul 2025 — Present · Bakersfield, CA, US
Partner with California-based clients across cybersecurity, IT, and communications, driving adoption and long-term account health.• Identify expansion opportunities and provide strategic guidance based on four years across cybersecurity, account management, and IT strategy.• Collaborate with C-suite leaders and IT teams to support alignment with standards including NIST, CMMC, and HIPAA, helping mitigate risk and prepare for audits.• Improve retention through proactive planning, regular check-ins, and tailored roadmaps that keep stakeholders aligned.
Education
Santa Clara University
Bachelor of Science - BS, Commerce Management
Bakersfield Christian High
High School Diploma
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