Tyler Sheppard
- Role
- Business Operations Specialist at Perpay Inc.
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Tyler Sheppard
While I don\'t have any record-breaking stats or life-changing projects, I am proud of…
Experience
Business Operations Specialist
May 2022 — Present
Support, educate, and guide Perpay\'s user base in their shopping and credit building journey- Drive key business outcomes that fuel growth such as sign-ups, approvals, conversion, and retention - Support marketing operations such as promotional email campaigns and brand management - Facilitate vendor relationships and manage the online storefront catalog - Measure and communicate user friction points to the Product team and propose UX solutions - Mentor and onboard new Business Operations team members - Develop training resources and lead training for new and existing team members - Bridge information between Perpay members and our growing network of drop ship vendors, to resolve supply chain issues- Identify areas of improvement in both the user experience and internal processes and propose solutions- Analyze customer support data to improve user experience and product development projects.
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