Tyler Sandoval
Senior Customer Success Manager at Klaviyo
- Role
- Customer Success Manager at Klaviyo
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Dec 2019 — Present · Boston, MA, US
Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations-Proactively review customer dashboards, address any open issues, and ensure consistent messaging and appropriate escalation-Keep customers up to date on product releases and new features.Contribute feedback to Product/Engineering on product improvements to enhance customer engagement-Work to set priorities and establish a technical health plan for open problems and resolve issues in a timely manner-Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.Document troubleshooting and problem resolution steps-Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.
Education
Middlebury College
Bachelor of Arts (BA), English and American Literature
2009 — 2013
Skills
- Blogging
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