Tyler S.

About Tyler S.

I truly believe that I\'m a leader by example. Striving to give everything I have into…

Experience

1. Underwriting Support Specialist

   Federated Insurance

   Aug 2022 — Present

   Handle transactions across various systems, managing new client accounts, renewals, and policy updates.•Use sound judgment to consistently meet performance goals, including production, quality, and deadlines.•Follow established procedures and state-specific insurance guidelines to ensure accurate task completion.•Manage multiple tasks and changing workloads to ensure timely results.•Participate in team meetings and contribute to project efforts.•Build and maintain positive working relationships with colleagues to drive team success.Service Assistant August 2022 – January 2024•Maintained and demonstrated knowledge of assigned marketing territories and understanding of underwriting coverage, policies, procedures, and objectives.•Collaborated with Marketing Reps to ensure accurate P&C information was included in new business quotes, Right Report, and renewal submissions. This involved identifying missing information, evaluating coverage changes and pricing impacts, and entering data into the required system.•Handled electronic requests and incoming calls from Marketing Reps, policyholders, and third parties, prioritizing and processing certificates of insurance, policy changes, claims, and proof of insurance according to performance standards. Routed calls as needed and ensured timely responses.•Provided exceptional customer service, positively representing the Company in all interactions with policyholders, Marketing Reps, and third parties. Built strong working relationships across teams to fulfill requests and communicate complex information effectively.•Initiated work independently, followed procedures and schedules, while solving complex problems and finding solutions to unique requests.•Supported customer portal use, explained features, and provided troubleshooting assistance. Stayed updated on system changes.