Tyler Pipher
Customer Service Specialist | Expertise in Billing, Client Communication, and Cross-Functional Collaboration | Experience in Marketing | MFA in Creative Writing | Proficient in CRM
- Role
- Customer Support Specialist at Housecall Pro
- Location
- Winter Park, FL, US
- LinkedIn followers
- 500 followers
About Tyler Pipher
As a dedicated and customer-focused professional with a strong background in customer…
Experience
Customer Support Specialist
May 2022 — Present
Facilitate accurate billing processes, including invoicing and payment collections, ensuring a 98% on-time payment rate- Manage over 100 client accounts, proactively resolving inconsistencies and improving customer satisfaction- Communicate with clients via live chat and email regarding account updates, deadlines, and payment issues, achieving a 95% customer retention rate- Partner with cross-departmental teams to efficiently process over 100 weekly refunds and successfully resolve escalated cases within a 24-hour timeframe, enhancing customer satisfaction- Mentor new support agents and create internal help guides to streamline onboarding and reduce response times- Utilize tools such as Zendesk, Intercom, and Salesforce to manage tickets and track user interactions
Education
Full Sail University
Master’s Degree
Full Sail University
Bachelor’s Degree
Skills
- Blogging
- Social Media Marketing
- Short Films
- Film
- Novels
- Video Production
- Literature
- Playwriting
- Film Editing
- Video
- Creative Writing
- Storyboarding
- Final Draft
- Business Analysis
- Screenwriting
- Editing
- Social Networking
- Multimedia
- Music Video Production
- Music Journalism
- Acting
- English Literature
- Web Design
- Journalism
- Final Draft Pro
- Proofreading
- Business Strategy
- Technical Writing
- Scripting
- Animation
- Poetry
- Freelance Writing
- Pitching Stories
- Fiction Writing
- Video Editing
- Text Editing
- Directing
- Short Stories
- Music Review
- Creative Writer
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