Tyler Mullins
- Role
- Senior Customer Success Manager at Riskonnect, Inc.
- Location
- Amarillo, TX, US
- LinkedIn followers
- 500 followers
About Tyler Mullins
A results-oriented leader who holds a Master\'s Degree in Counseling and excels at…
Experience
Senior Customer Success Manager
Dec 2020 — Present
Host regular business reviews collaborating with Account Executives and clients to create ongoing growth strategy. Maintain up-to-date client book, implement customer adoption improvement plans, and effectively manage all aspects of client renewals. Form cross-functional collaboration and ensure swift resolution of all issues. Fulfill all client requests and escalate service issues by actively engaging with Customer Care Support Team. Implement corrective action plans for customers at risk. Maximize company revenue generation by identifying and securing up and cross-selling.
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