Tyler Markel

About Tyler Markel

Learning stuff rules.Customer success manager at Knock CRM.

Experience

1. Knock Senior Customer Success Manager - Enterprise

   Realpage

   Oct 2022 — Present · Austin, TX, US

   Partner with top national property management company Directors, VPs and C-levels to stimulate lead generation through Knock’s proprietary leasing platform; spearheaded growth of portfolio from under $20 million to $31 million ARR between 2023 and 2025.Driving force behind countless internal strategic initiatives including market analysis of industry’s AI products, organizational product adoption strategies and customer profiling.Deliver ongoing analysis and recommendations based on client benchmarks, industry trends, and market movements in a dynamic multifamily industry.Anticipate client risk through monitoring of usage patterns, client feedback loops and competitive analysis– resulting in early intervention that protects revenue and customer satisfaction.First-50 employee: responsible for product management, support, marketing, consulting and sales as a key cog in a startup environment. Go-to resource for crucial client calls where product expertise, market understanding and end goal perception is required.During transition post-acquisition:• Managed customer accounts during their transition from startup to large enterprise, ensuring seamless integration. • Led efforts to align customer expectations and satisfaction during a critical transitionary phase.

Education

• University of Wisconsin-Madison

  Bachelor of Arts (B.A.), Double Major in Economics and History with a Certificate in Environmental Studies

  2013 — 2017

• University of Wisconsin-Madison

  Master's Degree, Economics

Skills

• Customer Service
• Writing
• Microsoft Powerpoint
• Time Management
• Social Media
• Microsoft Word
• Research
• Microsoft Office
• Teamwork
• Leadership
• Powerpoint
• Microsoft Excel
• Marketing
• Public Speaking