Tyler Manning
Customer Success Manager @Extensiv
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WORK HISTORY
Customer Success Manager @Extensiv
Sandy, UT, US
Strategic advisor for 140+ enterprise customers, ensuring long-term alignment and partnership. Partner with customers to optimize workflows, reporting, and integration within the Extensiv ecosystem Led AI Initiative across CS team focused on Revenue Generation and mitigating churn risk. Collaborate with Product and Support teams to resolve escalations and advocate for customer-driven enhancements. Collaborate closely with Expansion AE’s & EDI/API teams for expansion/growth opportunities for further ongoing success. Delivered measurable impact by connecting Extensiv solutions to key business outcomes - Achieved 229% to Churn Goal FY25
EDUCATION
Weber State University
Finance
Utah Valley University
Generals, Sales, Distribution, and Marketing Operations, General
Lds business college
Sales certificate, General Sales, Merchandising and Related Marketing Operations
Utah Valley University
General Studies
Utah Valley University
General Studies, Business Administration and Management, General
ABOUT TYLER MANNING
I’m a customer-obsessed professional with a strong background in sales, customer success, and revenue ownership. My career began in high-performance sales environments, both inbound and door-to-door. This is where I learned how to build trust quickly, understand customer needs, and drive results through disciplined execution. Today, I leverage that experience to help customers adopt products successfully, realize measurable value, and grow long-term partnerships. I thrive in roles where I can blend relationship management with data-driven strategy—whether that’s reducing churn, increasing NRR/GRR, running structured QBRs, or collaborating cross-functionally to improve the customer experience. I bring: •Strong experience managing a book of business and owning renewals/expansion •A consultative, value-first approach to customer conversations •The ability to translate customer insights into product and process improvements •A metric-driven mindset grounded in forecasting, pipeline management, and CRM discipline Leadership qualities developed through mentoring peers on strategy, communication, and best practices. Whether I’m guiding a customer through onboarding, rescuing an at-risk account, or leading an expansion conversation, my focus is always the same: deliver outcomes, build trust, and grow revenue.
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