Tyler Knode
Account Manager II
- Role
- Account Manager Ii at Ricoh USA, Inc.
- Location
- Charleston County, SC, US
- LinkedIn followers
- 500 followers
About Tyler Knode
Results-driven Customer Account leader with 9+ years of experience managing enterprise and mid-market client relationships, driving adoption, and maximizing customer lifetime value. Proven track record of reducing churn, leading onboarding initiatives, and building cross-functional partnerships to ensure exceptional customer outcomes. I am skilled at leveraging data analytics to identify expansion opportunities and proactively address client needs.
Experience
Account Manager Ii
Jun 2023 — Present · Charleston County, SC, US
Managing enterprise and mid-market customer relationships and driving long-term success through consultative engagement and strategic planning.•Understand customer environments and uncover challenges through research and discovery, storytelling and demonstrate how solutions impact the customer’s financial and operational outcomes.•Manage escalations and resolve complex customer issues.•Manage a portfolio of enterprise accounts, serving as the primary point of contact and building trusted, consultative relationships that drive retention and growth.•Lead customer onboarding programs and deliver comprehensive product training to accelerate adoption and maximize platform utilization.•Conduct discovery sessions to understand customer environments, challenges, and business objectives, developing tailored success plans aligned to desired outcomes.•Analyze customer usage data and performance metrics to identify trends, uncover expansion opportunities, and proactively mitigate churn.•Manage customer escalations and resolve complex issues through cross-functional collaboration, ensuring swift resolution and maintaining satisfaction•Deliver compelling virtual and in-person presentations demonstrating product value and ROI impact on customers\' financial and operational performance•Position solutions through customer-centric storytelling that connect product capabilities to specific business challenges and measurable outcomes.
Education
Salisbury University
Bachelor of Fine Arts (B.F.A.), Conflict Analysis and Dispute Resolution
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