Tyler Neely
Customer Operations Manager @Ground
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WORK HISTORY
Customer Operations Manager @Ground
Monitored and maintained account health across integrations, data flows, and automated revenue systems; identified risks and surfaced issues proactively.Built and optimized processes, tools, and documentation to support scalable and consistent customer health operations.Coordinated with Engineering and Customer Success to triage and resolve bugs, sync errors, and performance issues with accuracy and speed.Developed dashboards and reporting to track key health metrics (uptime, sync accuracy, error rates) and delivered insights to drive continuous improvement
EDUCATION
Conestoga College
Bachelor of Business Administration - BBA
Conestoga College
Bachelor of Business Administration - BBA
ABOUT TYLER NEELY
BBA Graduate & Business Owner with a practical and educational background in Supply Chain. I have been a part of many great teams through experiences at Junior Achievement, Student Works Management Program, and other extracurriculars that have made me the person I am today. I am a motivator and initiator that believes in learning as being a part of life. I am excited for what the future brings but also remembering that the future comes one day at a time.
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