Tyler Jenkins
AVP, Client Relationship Director
- Role
- AVP, Client Relationship Director at Benefitfocus
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Tyler Jenkins
Experienced operations leader with a successful track record of leading strategic marketplace exchange activities and client operations teams. Constant pursuit of operational efficiency, combined with the ability to thrive in a complex environment, stimulates overall business growth.
Experience
AVP, Client Relationship Director
Jan 2024 — Present · Charleston, SC, US
Directs program operations for Professional Services, Client Relationship Management, Customer Operations and Data Services business units• Accountable for customer delivery for defined base of customers throughout each work effort, including but not limited to, net new implementations, change requests, new feature delivery and renewal delivery• Responsible for the overall success of over 500 customers, amounting to approximately $23.5M in annual recurring revenue• Accountable for a team of 75 associates with varying role types, which include Program Managers, Project Managers, Solutions Consultants, Test Managers, Client Relationship Managers, Customer Operations Specialists and Customer Data Specialists• Actively partners with Sales and cross functional teams to support the RFP process for both existing and prospective customers
Education
Wilbur O. and Ann Powers College of Business at Clemson University
Business and Behavioral Science, Marketing
Skills
- Process Improvement
- Management
- Salesforce.com
- Direct Sales
- Customer Service
- Business Development
- Cold Calling
- Sales Process
- Customer Relationship Management (Crm)
- Leadership
- Project Management
- Business Process Improvement
- Crm
- Training
- Logistics
- New Business Development
- Relationship Development
- Account Management
- Solution Selling
- Business Planning
- Negotiation
- Sales
- Pricing
- Marketing
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