Tyler F.
Customer Onboarding @ McKesson
- Role
- Customer Onboarding, Pharmacy at McKesson
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Tyler F.
Customer success professional with a strong record of improving client satisfaction, retention, and revenue growth in SaaS and service environments. Skilled in managing customer onboarding, driving product adoption, and collaborating across teams to deliver results. Proven ability to optimize processes, reduce churn, and implement effective solutions that enhance customer and business outcomes.
Experience
Customer Onboarding, Pharmacy
May 2024 — Present
Manage the end-to-end onboarding process for 120+ pharmacy and specialty distribution customers, ensuring all pricing, regulatory, and credit requirements are met to facilitate timely account activation: Act as the primary point of contact for new accounts, coordinating with internal teams (Credit, Contract Administration, Regulatory, Finance, and Support) to ensure seamless customer onboarding and adherence to service level agreements (SLAs)- & : Analyze data from SAP, Smartsheets, and Salesforce to track onboarding progress, generate comprehensive reports, and provide actionable insights & : Achieve and exceed performance metrics by managing 30+ customer implementations simultaneously, consistently surpassing SLA targets for account activations.
Education
Indiana University Bloomington
Bachelor of Arts (B.A.), Psychology
2009 — 2013
Indiana University Bloomington
Certificate of Entrepreneurship and Small Business Management
2009 — 2013
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