Tyler Durand

Sr. Technical Product Manager | GenAI Products @ AWS | Enterprise AI, Agentic Orchestration, Analytics Platforms at Scale

Role
Sr Technical Product Manager & Analytics Insights Lead at Amazon Web Services (AWS)
Location
Spokane, WA, US
LinkedIn followers
500 followers

About Tyler Durand

I build GenAI products that enterprise orgs actually use. Currently leading product strategy at AWS SMHS for executive-level AI analytics, agentic orchestration, and knowledge graph products serving daily users across the worldwide sales organization.Before this, I built AWS\'s data and analytics function for Global Risk Management from scratch. Hired 15+ engineers, scaled platforms to 80K+ licenses, saved $6M through consolidation, and shipped ML solutions in regulated insurance and healthcare environments.I care about building AI products with governance baked in, not bolted on. Background in mathematics, complex claims, and a decade of figuring out how to make data useful for people who don\'t want to think about data.

Experience

  1. Sr Technical Product Manager & Analytics Insights Lead

    Amazon Web Services (AWS)

    Nov 2024 — Present · Seattle, WA, US

    Lead GenAI product strategy for AWS Worldwide Sales sellers), owning executive analytics chat interface used by AWS and Amazon C-suite for revenue, pipeline, and service usage insights.Own product integration strategy across three GenAI products: executive chat interface, customer-level knowledge graph (40+ data sources), and text-to-SQL analytics engine connecting natural language to raw metric computation.Define and drive agentic orchestration strategy across tools and domains, building vision, roadmap, and architecture for cross-tool AI agent workflows serving the AWS sales organization.Built co-development framework and playbook to scale GenAI product adoption across AWS verticals, onboarding teams from a person org spanning multiple leadership layers and customer segments.Led enterprise analytics platform migration and consolidation, saving $6M through contract negotiation and service optimization while maintaining adoption across licenses and daily users.Partner directly with QuickSight product team on feature development, analytics improvements, and GenAI capability roadmap.

Education

  • CSU Bakersfield

    Bachelor of Science (BS)

  • California State University, Bakersfield

    Bachelor of Science - BS

Skills

  • Commercial Insurance
  • Microsoft Word
  • Coaching
  • Powerpoint
  • Microsoft Excel
  • Claims Management
  • Team Building
  • Claim
  • Microsoft Office
  • Workers Compensation
  • Outlook
  • General Insurance
  • Training
  • Claims Handling
  • Leadership
  • Strategic Planning
  • Public Speaking
  • Mathematics
  • Customer Service

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Tyler Durand — Sr Technical Product Manager & Analytics Insights Lead at Amazon Web Services (AWS) in Spokane, WA, US | Unifers