Tyler Dimaano
Support Analyst at Enertia Software | Current MS MIS student at Texas A&M University
- Role
- Support Analyst at Enertia Software
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Tyler Dimaano
I am a technology professional with a background in Technology Management and a passion for Management Information Systems. Currently pursuing my Master’s degree at Texas A&M, I have experience in technical support, IT infrastructure, and multimedia production, working with organizations like Enertia Software, Invesco, and Texas A&M University. With skills in troubleshooting, content optimization, and cross-functional collaboration, I’m dedicated to driving innovative solutions and creating value in the tech industry.
Experience
Support Analyst
Feb 2024 — Present · Houston, TX, US
Successfully resolved over 200 client tickets by diagnosing technical issues, troubleshooting errors, and providing solutions• Provide expert guidance with customers to address concerns, delivering expert guidance, and hands-on support• Perform thorough testing of accounting features in the web application, documenting bugs to enhance software functionality• Enhance user support by creating knowledge base articles, improving the client experience and reducing repetitive inquiries
Education
Texas A&M University
B.S. in Technology Management, Minors in Business & Cybersecurity
Texas A&M University
Master's degree, Management Information Systems
2024 — 2026
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