Tyler Buehler

About Tyler Buehler

SUMMARY OF QUALIFICATIONS• Global experience in EMEA/APAC/CALA• Over 24 years of customer service and sales experience, including 14 years in management.• 13 years of driving customer success in a SaaS cloud environment.• Subject Matter Expert in Workforce Optimization, Customer Satisfaction (CSAT), ACD/Reporting, and Dialer Software.AWARDS AND RECOGNITION• Powered by the People Award: Recognized for leadership skills and effective attrition reduction.• Future Leaders Graduate (2010): Completed a curriculum focused on team building and effective leadership.• Champions Club Recipient (20••••22): Acknowledged for excellence in customer growth, retention, and CSAT.

Experience

1. Vice President of Professional Services Cx

   NiCE

   Jul 2021 — Present · Salt Lake City, UT, US

   Spearheaded team rebuilding in EMEA and established operations in UAE, successfully onboarding a new partner.• Achieved 120% of net new revenue target, with an increase of 30% year over year.• Responsible for project management, implementation, training, onboarding, curriculum development, partner success, and solution architecture.• Maintained a CSAT average of over 80% year-over-year.• Developed a scoping process for sales, enhancing early product and planning alignment, leading to quicker revenue recognition and improved customer/employee experiences.• Champions Club Winner (2021/2022): Achieved the highest performance rating of Exceptional.

Education

• Weber State University

  Bachelor of Applied Science (BASc), Technical Sales

  2010 — 2012

Skills

• Customer Service
• Crm
• Customer Experience
• Leadership
• Workforce Management
• Acd
• Call Centers
• Operations Management
• Technical Support
• Call Center
• Contact Centers
• Training
• Customer Satisfaction
• Saas
• Cross-Functional Team Leadership
• Ivr
• Training Delivery
• Product Management
• Team Building
• Management
• Team Leadership