Tyler Brown

About Tyler Brown

Senior Program Manager, delivering successful enterprise business initiatives across multiple practice scopes, including Data Centers, IT Infrastructure, Automation, Airlines, Logistics, Supply Chain, and Transportation, while effectively collaborating with internal and external stakeholders. Career highlights include: Developed and implemented a comprehensive multi-year roadmap for Amazon site launches, including Fulfillment Centers, Sort Centers, Delivery Stations, and Gateways.Collaborated with cross-functional teams to identify business needs and opportunities, defined project scope and goals, and established project timelines and budgets. Utilized project management tools such as Microsoft Project and Jira to track progress, manage risks, and ensure timely delivery of project milestones.Single threaded leader that launched 90 Fulfillment Centers and 85 Sort Centers for a period of record breaking growth between 20••••22, expanding total network capacity by over 55 million packages shipped annually. Designed and executed comprehensive standard operating procedures (SOPs) to enable smooth daily operations within optimized operating windows for each fulfillment process. Built and perfected numerous organization wide process tools, including the Adjustment Management Process, Internal Customer Simple Issue Manage chain process, Fulfillment and Sort Center optimization Project, and Expenditure Redundancy Program. Streamlined RFP and vendor transition process by implementing Asana, resulting in a 9% reduction in delivery time to a key site. Leveraged Asana\'s task management, communication, and collaboration features to track project progress, resolve issues in real-time, and ensure timely completion of milestones. As a result, the project was delivered on-time and under budget, exceeding client expectations. Designed and developed Tableau dashboards to track and analyze rack turn-up SLA and first pass yield, resulting in a 13% improvement in on-time delivery and a 3% reduction in rework. Leveraged Power BI\'s data integration capabilities to bring together disparate data sources, including a labor cost optimization initiative for rack tun up (RTU). Conducted a thorough review of the Business Requirement Document to gain a comprehensive understanding of the process, and then expertly crafted the Test Plan and Test Cases accordingly. Tools Utilized: Asana, Excel, Jira, Microsoft Office, Microsoft Project, Power BI, PowerPoint, Python, ServiceNow, SQL, Tableau, Visio.Methodologies: Agile, CPM, CRM, Gantt, PERT, Six Sigma, Waterfall

Experience

1. Technical Program Manager

   Uber

   Oct 2023 — Present · San Diego, CA, US

   Led OneSecrets (Cloud Engineering) team to manage Jira burndowns: developed templates and runbooks, ensuring clear tracking of plans from assignees to completion.Implemented agile methodologies, resulting in a 40% increase in project velocity and a 90% reduction in tickets.Orchestrated in-depth technical deep dives to meticulously analyze and optimize back-end course code data extraction and remediation processes, ensuring seamless and efficient data management.Conducted regular status meetings, provided updates to stakeholders, and resolved project-related issues promptly. Collaborated with engineering teams to define technical requirements, remove roadblocks, and ensure alignment with product goals. Developed automated workflows and custom reports in Airtable, reducing manual data entry and reporting time by 50%, and providing stakeholders with accurate and up-to-date project status reports.Efficiently triaged burndowns, redirecting assignee questions to the appropriate engineers, and developed documentation to address recurring queries, streamlining communication.Organized checkpoint meetings between OneSecrets team and stakeholders, delivering actionable updates from burndowns to facilitate risk discussions and mitigation.Developed and maintained project plans and schedule, ensuring adherence to timelines and resource allocation.Maintained stakeholder accountability by keeping requesters, assignees, and the OneSecrets team informed about burndown progress.Provided periodic, concise summaries to reflect the status of all burndowns, enhancing visibility and decision-making.Drove the exceptions and extensions process by collecting and validating exemption and escalation requests, collaborating with relevant teams to expedite decisions, notably with the EngSec GRC team.Tools Utilized: Airtable, Asana, Power BI, Jira, SQL, Tableau, Visio.Methodologies: Agile, Waterfall, CRM, and CPM.

Education

• California State University, Northridge

  Bachelor's degree, Political Science and Government

Skills

• Technical Recruiting
• Microsoft Office
• Sales
• Sports
• Sql
• Face to Face Sales
• Customer Service
• Customer Satisfaction
• Direct Sales
• Communication Skills
• Advertising
• Employment Law
• IT Project & Program Management
• Photoshop
• Contract Negotiation
• Full-Life Cycle Recruiting
• Social Networking
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Pc
• Event Management
• Leadership
• Teamwork
• Event Planning
• Recruiting
• Facebook
• Mac
• Marketing
• Final Cut Pro
• Microsoft Word
• Team Leadership
• Data Analysis