Tyesha Walker

About Tyesha Walker

I’m an IT and Digital Workplace leader focused on designing employee technology experiences that scale, without losing the human element.Over the past 15+ years, I’ve led global service desk, corporate mobile, desktop support, AV, and access management organizations across the U.S, India, the Philippines, and Latin America.My work centers on building operating models that align technology with how people actually work, bring structure to complexity, and deliver measurable business outcomes. I specialize in moments where organizations feel stuck, large-scale transformations, aging platforms, fragmented ownership, or support models that no longer serve the business.Whether redesigning support operating models, modernizing enterprise endpoint and device lifecycles, or rebuilding asset and access governance from the ground up, I focus on stability, simplicity, and sustainability by design.I operate at the intersection of strategy and empathy, partnering closely with HR, security, infrastructure, and business leaders to improve digital experience, strengthen governance, and guide teams through change. My leadership style is grounded, people-centered, and outcomes-driven; because technology works best when it’s designed for the people who rely on it.Core focus areas: • Employee Technology Experience (DEX) & Digital Workplace• Global IT Support & Operations Leadership• ITSM, ServiceNow, Intune, Endpoint & Identity Platforms• KPI/OLA Design, Governance & Audit Readiness• Enterprise Endpoint & Device Modernization

Experience

1. Director of Client Services

   Selective Insurance

   Sep 2023 — Present · US

Education

• Strayer University

  Business, Management, Marketing, and Related Support Services

  2015 — 2019

Skills

• Telecommunications
• Call Centers
• Troubleshooting
• Vendor Management
• Customer Experience
• Customer Service
• Team Leadership
• Requirements Analysis
• Wireless
• Mobile Devices
• Microsoft Office
• Agile Methodologies
• Voip
• Process Improvement
• Management
• Cloud Applications
• Active Directory
• Customer Satisfaction
• Report Writing
• Local Number Portability
• Avaya
• Telephony
• Testing
• Mobile Communications
• Help Desk Support
• Service Desk Management
• Contact Centers
• Wireless Technologies
• Technical Support
• Voice Over Ip (Voip)
• IT Project & Program Management
• Servicenow