Tya M. Pope

About Tya M. Pope

15+ years of experience leading and mentoring in the nonprofit sector and institutions of higher education with an emphasis on marginalized/under-resourced communities. Highly skilled in organizational leadership and development, communication, Justice, Equity, Diversity, and Inclusion training and facilitation, youth engagement and development, grant writing and management, and community building. As a queer woman of color with multiple marginalized identities, including first-generation and limited income student, who successfully transitioned into a career professional, desires to use this lived experience to support those aspiring to break through similar barriers and challenges. Fervently believes in mentorship and supporting people in obtaining their deepest dreams while living their lives fully and authentically.

Experience

1. Member Services Representative

   YMCA of Delaware

   May 2019 — Present · Bear, DE, US

   Provide an excellent customer service experience for members and prospective members; Contribute to team effort by accomplishing related results as needed; Engage members to help build sustainable relationships of trust through open and interactive communication; Interact with customers in person, telephone, or email to provide information about membership, programs and services in a prompt, warm, and friendly manner; Address membership concerns and comments by providing appropriate solutions and follow-up to ensure resolution and member satisfaction.

Education

• University of Delaware

  Master of Public Administration (MPA), Non-Profit/Public/Organizational Management

  2009 — 2012

• University of Delaware

  Bachelor of Arts (BA), Women's Studies and Political Science with a concentration in Public Law

  2003 — 2006

• Community College of Philadelphia

  Certificate, Restorative Justice Proficiency

Skills

• Management
• Program Development
• Youth Development
• Diversity Training
• Microsoft Office
• Presentation Development
• Program Management
• Powerpoint
• Grants
• Fundraising
• Leadership
• Grant Writing
• Curriculum Development
• Event Planning
• Coordinating Events
• Teamwork
• Workshop Facilitation
• Community Outreach
• Community Development
• Timely Execution
• Volunteer Management
• Training
• Communication
• Project Coordination
• Youth Mentoring
• Youth Work
• Project Management
• Program Coordination
• Program Evaluation
• Multi Tasking
• Youth Programs
• Nonprofits
• Organization
• Public Speaking