Ty Adams
- Role
- Customer Success Associate at Coinbase
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Ty Adams
As a Customer Success Associate at Coinbase, I am passionate about promoting customer…
Experience
Customer Success Associate
Sep 2023 — Present
Promote customer retention, growth and satisfaction by maintaining positive and long-term customer relationships, including proactively reaching out to customers based on user data, following-up on communications or providing additional education for our highest value customers. Responsible for providing best in class customer support, handling customer proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency. Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Champion clear communication with internal and external partners to align on solutions and drive results. Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.
Education
San Diego Mesa College
Associate of Arts - AA, Economics
2014 — 2016
San Diego State University
Bachelor's degree, Economics
2016 — 2019
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