Tony L.
Enterprise IT Operations
- Role
- Enterprise Support Technician Ii at Boeing
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Tony L.
Network Security Engineer with proven experience executing enterprise network upgrades…
Experience
Enterprise Support Technician Ii
Apr 2025 — Present
Provide Tier 2/3 support for enterprise tools such as ServiceNow, Ivanti (formerly LANDesk), and Citrix Virtual Apps & Desktops, ensuring minimal downtime and efficient incident resolution.• Administer and maintain Active Directory (AD), including Group Policy Objects (GPOs) for secure and compliant user/device configuration.• Manage User Access Lifecycle processes, including provisioning, deprovisioning, and role-based access control (RBAC) aligned with IT security policies.• Lead workstation reimaging projects and coordinate Windows 11 migrations across departments, including driver compatibility, user data transfer, and software deployment.• Support Microsoft 365 onboarding and integration, including Teams, Exchange Online, SharePoint, and OneDrive, ensuring seamless adoption and minimal business disruption.• Automating processes utilizing PowerShell scripts.
Education
Collin College
Associate of Science - AS, Computer Science
Western Governors University
Master of Science - MS, Cybersecurity & Information Assurance
The University of Texas at Dallas
Bachelor of Science - BS, Computer Science
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