Twyla McConnell
Customer Service Specialist
- Role
- Customer Service Consultant at CarMax
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Twyla McConnell
I have worked in various positions that go hand in hand with Customer Service by making…
Experience
Customer Service Consultant
Jun 2023 — Present · WI, US
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers\' claims.• Review insurance policy terms to determine whether a particular loss is covered by insurance.• Solicit sales of new or additional services or products.
Education
International certification accreditation council
Electronic technician association international, Customer service specialist
2020 — 2020
Quality Healthcare Options
Nursing Education
2005 — 2005
University of Wisconsin–Oshkosh
Certifications, Health and Wellness, General
2010 — 2010
Washington High School
High School Diploma, Computer and Information Sciences and Support Services
1997 — 2001
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