Thomas Waldron
“Product Engineering Leader | Driving Impactful B2C Experiences | Passionate About UX”
- Role
- Director - Senior Technology Manager at Bank of America
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Thomas Waldron
Passionate tech product leader scaling delivery and flawless customer experiences.”
Experience
Director - Senior Technology Manager
May 2021 — Present · Chandler, AZ, US
Lead cross-functional team in technical product engineering for the Merchant division, driving strategic design initiatives and scaling product delivery in a rapidly growing business.• Design Leadership: Guided design strategy and delivered customer experience improvements for the merchant platform, overseeing data research, product discovery and feature intake, and refining processes for multiple value streams.• Scaling & Collaboration: Scaled the team to efficiently support 24/7 product delivery, recruiting top talent, and collaborating closely with engineering, product, and design teams to ensure seamless integration and operational excellence.• Customer-Centric Focus: Delivered product features enhancing merchant experience, focused on both customer satisfaction and business growth. Maintained a culture of delighting customers and team members.• Design Systems: Implemented design systems and processes that streamlined cross-functional collaboration, resulting in faster delivery of high-quality customer experiences.• Operational Excellence: Introduced metrics and data-driven methodologies to enhance performance and product value, aligning design solutions with business goals.• Team Leadership: Shape and drive organizational strategy, direction, and culture through guiding principles, 360 feedback, ongoing coaching, training, and development with direct reports, skip-levels, and mentoring across organizational boundaries
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