Twisham Mukherjee

About Twisham Mukherjee

Hello everyone! I am Twisham Mukherjee, an accomplished IT Project and Delivery Manager based in Pune, India, with nearly 15 years of expertise in leading global technology transformations across industries. My mission is to leverage cutting-edge technology, drive digital innovation and deliver business-aligned IT solutions that create measurable value. What I bring to the table: Strategic IT Leadership: Certified as a Project Management Professional (PMP), Certified Scrum Master (CSM)and Certified Scrum Product Owner (CSPO), I excel in leading cross-functional teams to execute complex IT projects with a focus on agility and efficiency. My leadership has driven impactful results in industries like Consumer Goods, Health and Retail. Comprehensive Program Management: I have a proven track record of managing high-stakes IT projects, overseeing Salesforce CRM and external system integrations like (Twilio, AWS, GCP) and delivering end-to-end implementations that align with business objectives. By optimizing delivery timelines and streamlining processes,I consistently meet business goals ahead of schedule. Agile Transformation Expertise: A passionate advocate for Agile methodologies, I have successfully implemented strategies that led to a 25% reduction in time-to-market and a 20% increase in team productivity. I foster a culture of continuous improvement and collaboration to empower teams to deliver their best work. Driving Business Value: My extensive experience includes managing Profit and Loss (P&L) responsibilities, enhancing product quality and reducing customer support. 🤝 Stakeholder Engagement: Known for building strong relationships with stakeholders, I focus on transparent communication and aligning project deliverables with strategic business objectives. Let\'s Connect: Feel free to connect with me here on LinkedIn or reach out via email at t••••••••@gmail.com CORE COMPETENCIES: IT PROGRAM LEADERSHIP AND STRATEGY: Agile and Scrum Framework Implementation End-to-End Program Delivery Business Value Creation and Strategy Alignment GLOBAL PROJECT MANAGEMENT AND DELIVERY: Salesforce and external system integrations like (Twilio, AWS, GCP) Risk and Change Management Cross-Functional Team Leadership DIGITAL TRANSFORMATION AND INNOVATION: Cloud Solutions Architecture Process Optimization and Automation Enhancing Customer Experience TEAM MANAGEMENT AND MENTORSHIP: Building High-Performing Teams Stakeholder Engagement and Satisfaction Continuous Improvement and Collaboration

Experience

1. Engagement Delivery Manager

   Salesforce

   Dec 2025 — Present · Bengaluru, IN

Education

• Symbiosis Institute of Business Management, Pune

  Executive MBA, Operations Management

• SRM IST Chennai

  Bachelor of Technology - BTech, Telecommunications Engineering

  2005 — 2009