Twinspirit Aka T. Lea Rosby
Intake Manager @Edmonds Law Office
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WORK HISTORY
Intake Manager @Edmonds Law Office
Atlanta, GA, US
At Edmonds Law Office, I lead the firm’s client intake operations with a blend of precision, empathy, and professionalism. blending empathy, compliance, and sales strategy to convert inquiries into committed, qualified clients. I manage the full intake lifecycle. As the first voice many clients hear, I serve as both advocate and closer: educating prospective clients, building trust quickly, and guiding them through the intake process with clarity and care.Manage high-volume intake flow while maintaining compliance, confidentiality, and clarity.Conduct initial interviews and eligibility screenings with care and professionalism.Serve as the primary client liaison, conducting high-volume intake calls and qualifying leads with speed, discernment, and professionalism.Close new business by clearly articulating value, calming client concerns, and ensuring timely document follow-through.Streamlined internal workflows to reduce intake turnaround, improving client trust and attorney efficiency.Liaise between clients, legal team, and support staff to ensure smooth documentation and follow-up.Track data for reporting, identify workflow improvements, and support system upgrades and automations.Provide calm, compassionate communication in sensitive legal contexts, ensuring clients feel safe and seen.This role has strengthened my ability to hold space for others under pressure, balance multiple priorities with grace, and transform administrative systems into experiences that feel human and effective while deepening my expertise in client acquisition, ethical persuasion, and trauma-informed communication; allowing me to support both business growth and client well-being in equal measure.
EDUCATION
Penn Foster Group
Bachelor's degree, Computer Science
SKILLS
ABOUT TWINSPIRIT AKA T. LEA ROSBY
I’m a multidisciplinary leader with a heart for people and a mind for systems. For over 10 years, I’ve moved at the intersection of creative expression, community impact, and operational excellence, building ecosystems that empower others to flourish.As the Executive Director of Art Houze Alive, I help creative entrepreneurs turn passion into sustainable purpose. Through mentorship, strategy, and program design, I support artists in building businesses that nourish both their vision and their well-being.Whether I’m leading a grant-funded arts program, managing legal intake for a high-volume law firm, implementing SaaS solutions for enterprise clients, or curating a sacred healing experience; I show up with clarity, compassion, and a deep commitment to impact.I’m known for blending structure and soul, bridging worlds that don’t always speak the same language; art and business, spirit and strategy, creative flow and operational flow. I’m equally at home in boardrooms, retreats, team meetings, and the front lines of client experience.I believe the future of leadership is holistic, and the best systems are built with people in mind.If you’re building something meaningful, in the realms of arts, wellness, customer experience, or social innovation, I’d love to connect.Let’s co-create a future where creativity, compassion, and sustainability work together!
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