Twinkle Jha
Content Operations | Training & Development | Customer Service
- Role
- Training Facilitator at Sutherland
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Twinkle Jha
Currently serving as a Customer Contact Representative at HSBC, contributing to customer…
Experience
Training Facilitator
Apr 2024 — Present · Hyderabad, IN
Delivered onboarding training for 1 batch of new hires in customer service operationsDesigned and facilitated sessions on tool, platform, process, improving retentionWorked closely with QA and Ops teams to enhance agent performance through regular upskillingManaged LMS and training reports for internal stakeholders
Education
West Bengal State University, Kolkata
Bachelor of Arts - BA
2015 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.