Tom Dougherty

About Tom Dougherty

I am at the forefront of utilizing workforce planning in a fast paced industry. I strive to help operations run as efficient as possible, balancing productivity and quality with cost. I have proven success in the planning environment, and blend that with a technical background to create a very well-rounded planning process.

Experience

1. Manager, Planning & Resource Optimization

   Linkedin

   Sep 2018 — Present · Omaha, NE, US

   Working with a fantastic group of professional analysts, responsible for helping supply the best customer experience possible!

Education

• Iowa Western Community College

  Associate of Science - AS, Computer Client Server Programming

  1996 — 1998

• eBay University

  Emerging Leaders Program, Organizational Leadership

  2010 — 2010

• Bellevue University

  Bachelor of Science - BS, Business Administration and Management, General

  2007 — 2009

Skills

• Microsoft Access
• Business Process
• Microsoft Word
• Team Leadership
• Microsoft Powerpoint
• Informix
• Aspect
• Customer Service
• Executive Presentation Development
• Analysis
• Workforce Analytics
• Analytics
• Business Strategy
• Continuous Process Improvement
• Workforce Planning
• Onedrive
• Sql
• Visio
• Microsoft Excel
• Teradata Sql
• Business Intelligence
• Programming Languages
• Workforce Management
• Database Queries
• Relational Databases
• Microsoft Office
• Strategic Planning
• Management
• Strategy
• E-Commerce
• Business Process Improvement
• Tableau
• Customer Experience
• Sharepoint
• Business Analysis
• Microsoft Sql Server
• Team Management
• Pivot Tables
• Contact Centers
• Microstrategy