Twanda Grace
Senior Software Platform Consultant
- Role
- Senior Software Platform Consultant at Tec Services Group
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Twanda Grace
Successful IT Director with 20 years of experience within the financial services industry, with over 10 years experience leading a team of project coordinators in development efforts of new or enhanced products & services while maintaining ongoing production schedules for multiple clients. Implemented standard processes, tools & procedures to deliver high quality, predictable services; interacted with business management to align services with business priorities. Deft at organizing client and/or organizational needs and meeting targets with innovative IT solutions.Track record of hands-on experience driving all phases of product life cycle on time and on spec using Agile-Scrum and Waterfall methodology. Excellent program and project management skills with a Master of Business Administration (MBA) focused in Project Management as well as a Bachelor of Science in Mathematics.
Experience
Senior Software Platform Consultant
Nov 2023 — Present
Education
Paine College
Bachelor of Science, Mathematics with an emphasis in Computer Science
1995 — 1999
Southern New Hampshire University
Master of Business Administration (MBA), Specialization in Project Management
2013 — 2015
High School for the Performing and Visual Arts
Dance
1991 — 1995
Skills
- Mainframe Testing
- Project Management
- Cdp
- Microsoft Word
- Collections
- Client Service Oriented
- Sql Server Management Studio
- Business Analysis
- Contact Centers
- Client Services
- Hipaa
- Fdcpa
- Research
- Call Center
- Customer-Focused Service
- Call Centers
- Systems Analysis
- Business Process Improvement
- Star
- Human Resources
- Information Technology
- Reporting Requirements
- Process Improvement
- Requirements Gathering
- Development Testing
- Microsoft Sql Server
- Software Documentation
- Webfocus
- General Business Analysis
- Microsoft Office
- Outlook
- User Acceptance Testing
- Requirements Analysis
- Integration
- Call Center Administration
- Account Management
- Change Management
- Visio
- Uc4
- Project Planning
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