Tushaar Kumar

About Tushaar Kumar

I am a dedicated Customer Support Executive with strong experience supporting travel agencies across multiple countries, both on-site and remotely. In my role at Travelport, I specialize in helping agencies effectively use Travelport Smartpoint, Travelport NDC, and Travelport Automated Exchanges, ensuring they get the most out of our technology and tools.I provide end-to-end assistance—from troubleshooting and workflow guidance to training and product adoption—while promoting Travelport’s innovative solutions to new and existing agencies. With a focus on relationship-building, problem-solving, and continuous improvement, I work to enhance agency efficiency and deliver a seamless customer experience.Passionate about travel technology and customer success, I am always eager to learn, grow, and contribute to transforming how the travel industry connects and operates.

Experience

1. Customer Support Executive

   Travelport Cnwa

   Mar 2025 — Present · SL

   In my current role at Travelport, I provide dedicated customer support for travel agencies across multiple regions. I manage on-site support for agencies in *Sierra Leone and Liberia* and remotely assist agencies across West Africa. My responsibilities include troubleshooting and guiding agencies in the use of Travelport Smartpoint, offering tailored solutions, and promoting the platform to new agencies. I am committed to enhancing the customer experience and driving the adoption of innovative travel technology.

Education

• Maheshwari Public School, Ajmer

  Senior Secondary, Science

• JIET Group of Institutions Jodhpur

  Bachelor of Technology - BTech, Computer Science & Engineering