Tushar Vats

About Tushar Vats

With over 5 years of hands-on experience in air ticketing, I’ve built my career around one core belief: every issue has a solution – and often, a faster one than expected.Whether it\'s a complex re-issuance, an urgent last-minute booking, or a tricky refund case, I specialize in turning travel disruptions into smooth resolutions. I’ve worked extensively with global distribution systems like Amadeus, Galileo, and Sabre, as well as modern platforms like NDC and Farelogix, handling both B2B and B2C operations. Highlights of What I Bring to the Table:Processed and managed over ticketing requests with a 99% accuracy rateReduced refund turnaround time by 30%, significantly boosting customer satisfactionSpearheaded a team initiative that improved operational efficiency by 25%Successfully resolved high-priority escalations with quick turnaround and empathyWhat sets me apart is my ability to stay calm under pressure, think critically, and always keep the customer’s trust at the center of my decisions. I’ve consistently delivered results by streamlining backend operations, improving refund processes, and supporting cross-functional teams.If you’re looking to connect with someone who understands the real-time pressure of ticketing operations, thrives on problem-solving, and delivers results—you’ve found the right person.Let’s connect. I’m always open to sharing insights, learning, or exploring opportunities in the travel and aviation space.

Experience

1. Tbo Com

   TBO.COM

   Present

Education

• Indira Gandhi National Open University

  Master's degree, Travel and Tourism Management

  2020 — 2022

• Lovely Professional University

  Bachelor of Science, Airlines, Tourism and Hospitality

  2016 — 2019