Tushar Dalvi
Patron Service Representative @Native Earth Performing Arts
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WORK HISTORY
Patron Service Representative @Native Earth Performing Arts
Toronto, ON, CA
EDUCATION
Siddharth College of Arts Science & Commerce Anand Bhavan
BMS, Business, Management, Marketing, and Related Support Services
Vikas Night College
HSC, Physics, Chemistry, Maths and Biology
Dr. Babasaheb Ambedkar Vidyalay
SSC, School level subjects
Robert Gordon University
Master's degree, Internationsl Business
SKILLS
ABOUT TUSHAR DALVI
I am a Business and Marketing professional transitioning into IT Business Analysis, with more than a decade of experience managing projects, analyzing processes, and delivering data-driven solutions in Canada, India, and the UK. I hold a Master’s degree in International Business (Marketing) and a strong technical foundation in C++, Java, HTML5, and IT systems (NIIT, 3-year program).Throughout my career, I have led diverse projects — from implementing CRM systems and optimizing eCommerce platforms to managing ticketing operations and executing cross-functional stakeholder initiatives. I excel in gathering business requirements, translating them into actionable deliverables, and aligning solutions with organizational goals.My strengths lie in:• Requirements Gathering & Documentation• Stakeholder Management & Communication• Process Improvement & Workflow Analysis• Agile/Scrum & UAT Support• CRM & Ticketing Systems (HubSpot, Tessitura)• Data Analysis & Reporting (Excel, SQL basics)My focus now is to apply this blend of business acumen and technical literacy in Business Analyst roles, helping organizations enhance efficiency, improve user experiences, and achieve digital transformation objectives.
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