Tushar Chatterjee
Service Delivery Manager
- Role
- Service Delivery Manager at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Tushar Chatterjee
Deputy General Manager driving global ITSM & CSM strategy. I bring 14 years of…
Experience
Service Delivery Manager
Mar 2021 — Present · Manila, PH
Program Lead for a $3.8mn sales compensation account of 110 billable headcount+ Managed 9 global locations while cross-collaborating with Operations, Quality, Training, and Process Excellence departments+ As Project Manager, I led Quarterly Business Reviews (QBRs) and have ensured 3-year consecutive PCSAT+ Provided HC benefit of ~$240k in 2025 and ~$172k in 2023 through implementation of GenAI tools, upskilling & cross-skilling, and dashboard setup+ Worked with PEX and Developers to implement a Chat BOT leveraging Google Vertex AI and Notebook LLM which led to 7% reduction in case inflow+ Adept at using Data Analytics tools such as Google Looker Studio and leveraging SQL for optimizing performance metrics and elevating reports+ Oversaw migration of 14 HC from 6 high cost global locations leading to $1.1mn annualized savings+ Exhaustive capacity planning and post-mortem through Data Analytics helped identify new scope of work worth $345k
Education
Jawaharlal Nehru Technological University, Hyderabad
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
2008 — 2012
Indian Institute of Management, Kozhikode
Professional Certificate Program, Advanced Management
2022 — 2023
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