Tushar Uparkar
Customer Success Lead
- Role
- Customer Success Lead at Sygnius Infotech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Tushar Uparkar
As customer success lead at Sygnius Infotech, my focus revolves around enhancing user experience through effective onboarding and rigorous problem-solving. Collaborating closely with cross-functional teams, we\'ve tackled critical bugs, influencing product improvements directly.
Experience
Customer Success Lead
Aug 2023 — Present · Mumbai, IN
Led onboarding sessions and kick-off calls for customers, ensuring smooth integration and user account setup.• Engaged with customers on escalated support issues, troubleshooting and resolving problems efficiently.• Collaborated with Engineering/Implementation teams to reproduce and resolve showstopper bugs, providing valuable feedback for product improvement.
Education
University of Mumbai
Bachelor of Science, Information Technology
2010 — 2013
Skills
- Dhcp
- Mailchimp
- Ip Addressing
- Access Lists
- HR Helpdesk
- Frame Relay
- Ospf
- Microsoft Office
- Wan
- Redistribution
- Lan
- Nat
- Vtp
- Subnetting
- Vlan
- Osi
- Teamviewer
- Tcp/Ip
- Eigrp
- Email Marketting
- Bgp
- Remote Troubleshooting
- Ms-Office
- Static Routing
- Constantcontact
- Rip
- Sql
- Call Monitoring
- Internet Research
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