Tushar Singla

About Tushar Singla

As an experienced AI, Business and Pre-Sales Consultant, I specialize in AI and IT automation across Sales, Customer Service, Field Service, Revenue Operations, and Vendor/Dealer Management. My diverse industry background spans BFSI, Logistics, real estate, manufacturing, e-commerce, and Retail Sector.I excel in understanding client needs and designing end-to-end solutions, leveraging AI-based use cases and CRM tools. My expertise includes:1. Sales, Service, and Community Cloud2. Financial Service Cloud3.Agentforce and Data Cloud4. Salesforce Field Service5. Innovative use cases creation6. Change and Adoption Management7. SRS, BRD, and FRD Preparation8. Integration, Data Migration and Backup9. Cross-border E-commerce Logistics10. Product and Business Development11. New-age Ops Automation (First Mile, Last Mile)Proficient with Salesforce, MSD CRM, Oracle BI, MS Office Suite, JIRA, Miro Confluence, and Draw.io, I am committed to delivering strategic solutions and driving business transformation. My postgraduate education in Marketing and Operations Management from the Institute of Management Technology has equipped me with a solid foundation in both strategy and execution.

Experience

1. Business Consultant

   Nagarro

   Aug 2022 — Present · Gurugram, IN

   Curated and demoed AI-driven use cases for Sales and Customer Service automation on the Salesforce platform for varied industries, enhancing operational efficiency and customer engagement using Agentforce, Prompt Builder and Data Cloud.Led the creation of client-specific POCs leveraging Salesforce advanced clouds, including Revenue Cloud Advanced and Field Service Lightning, to demonstrate tailored solutions.Played a pivotal role in RFI/RFP responses, analyzing client requirements, crafting solution artifacts, and presenting comprehensive CRM solutions.Facilitated initial client demo sessions, showcasing Salesforce platform capabilities and delivering customized demonstrations to address client needs.Managed end-to-end implementation of Loan Origination Systems (LOS) on Salesforce Sales Cloud for leading BFSI clients, driving digital transformation in financial services.Instrumental in creating key accelerators on Salesforce to reduce Go-to market time for Salesforce implementations for BFSI, Real estate and AI driven journeys. Conducted requirement elicitation workshops and led user story grooming sessions to ensure seamless project execution.Integrated critical BFSI tools such as Crif, Elink, INDV, Novel Pattern, Perfios, Karza, Hunter and Sign Desk, enabling a fully digitized loan processing system.Oversaw the integration of client master data with traditional ERP systems, ensuring consistency and accuracy across platforms.

Education

• Our Lady of Fatima Convent School, Gurgaon

  High School, Matriculation

  1999 — 2008

• Institute of Management Technology, Nagpur

  Master of Business Administration (M.B.A.), Operations and Marketing Management

  2014 — 2016

• CCA School, Gurgaon

  High School, Science- Non Medical

  2008 — 2010

• Gurukula Kangri Vishwavidyalaya

  Bachelor’s Degree, Mechanical Engineering

  2010 — 2014

Skills

• Non Conventional Machining
• Microsoft Office
• Total Quality Management
• Designing in Pro Engineer
• Management
• Product Development
• Kaizen
• Mechanical Engineering
• Management Science Models
• Problem Solving and Task Analysis
• Product Design
• Six Sigma
• Operations Management
• Pro Engineer
• Automobile Engineering
• Marketing Management
• Business Development
• Automotive Engineering
• Microsoft Word
• Corporate Finance
• Process Strategy
• Manufacturing
• Market Research
• Microsoft Excel
• Vertical Axis Wind Turbine Design
• Ptc Creo
• Catia
• Customer Service