Tushar Nigam

Account Executive and Customer Success @SwiftSku (YC W21)

San Francisco, CA, US

At SwiftSku, we help convenience stores, liquor stores, gas stations, and smoke shops across the U.S. leverage advanced technology to optimize their operations and boost profitability. From growing the customer base from 100 to 2,500+ locations, I\'ve been proud to contribute to a mission that empowers small businesses with scalable, smart solutions. Key Responsibilities & Achievements: Senior Sales (Account Executive)* POS Solutions: Sold modern, feature-rich point-of-sale systems customized to the specific needs of independent retailers.* Back Office Software: Delivered powerful analytics and automation tools to streamline inventory, monitor sales trends, and drive smarter decisions.* Merchant Services: Provided secure and cost-effective payment processing options, helping stores save significantly on transaction fees.* Sales Growth: Directly contributed to SwiftSku’s expansion, scaling operations from 100 to over 2,500 store locations across the U.S Customer Success:* Relationship Management: Maintained long-term client relationships, proactively addressing needs, resolving issues, and boosting retention.* Product Education: Conducted tailored walkthroughs and check-ins to increase feature adoption, reduce churn, and identify upsell opportunities.* Cross-functional Collaboration: Served as a key liaison between customers and product teams, relaying user feedback to improve the platform.

Jagan Institute of Management Studies (JIMS)

Master’s Degree

Mahatma Hansraj Modern School (MHMS)

Intermediate Studies

VILLAGE INTER COLLEGE RAJGARH

High School

Jiwaji University

Bachelor’s Degree