Tushar Kharat
Service Delivery Manager
- Role
- Service Delivery Manager - Security & Infrastructure at IBM
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Tushar Kharat
Strategic IT Service Delivery | Infrastructure & Operations Leader | Driving CX, Digital…
Experience
Service Delivery Manager - Security & Infrastructure
Nov 2024 — Present · Mumbai, IN
Key Responsibilities & Achievements:• Led IT Security & Infrastructure Service Delivery, managing a high-performing team of 130+ engineers across diverse technology verticals.• Oversaw Enterprise SOC operations, delivering capabilities in SIEM, endpoint protection, identity & access management, and adherence to RBI/SEBI compliance mandates.• Maintained Disaster Recovery (DR) and Business Continuity Planning (BCP) frameworks for critical banking infrastructure, ensuring operational resilience.• Governed 24x7 IT service operations, maintaining 99.9% SLA achievements while driving continuous process improvement through KPI analytics.• Engaged with internal stakeholders, auditors, and external partners to uphold IT governance, risk controls, and security compliance.• Focused on enabling a secure, compliant, and scalable IT environment, critical for seamless banking operations and regulatory confidence.
Education
National Institute Of Business Management
EMBA, Operations
2008 — 2009
Asian School of Cyber Laws
- Diploma in Cyber Law, Special paper on International Cyber crime Law
2009 — 2009
National Institute Of Business Management
MBA, Customer Relationship Management
2008 — 2010
Skills
- Operating Systems
- Management
- Infrastructure
- IT Operations
- Microsoft Exchange
- IT Service Management
- Computer Hardware
- Desktop Application Support
- Networking
- Sales
- System Administration
- Customer Relationship Management (Crm)
- Customer Service
- Telecommunications
- Transition Management
- Disaster Recovery
- Security
- Consulting
- Vendor Management
- Data Center
- Team Management
- Incident Management
- Information Technology
- Active Directory
- Enterprise Mobility Management
- Troubleshooting
- Servers
- Crm
- Itil
- Service Delivery
- Technical Support
- Business Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.